The Catering Insight Supplier of the Year – Service & Support Award honours the supplier best deemed by the industry to be setting the benchmark for after-sales service, support and warranty.
Maidaid Halcyon won the accolade this year with 37% of this category’s votes from distributors.
Over the past 12-18 months Maidaid has been developing new and enhanced support literature to assist both engineers and end users to enhance machine performance, customer satisfaction and to avoid unnecessary call outs and downtime for the machine.
Also, during this difficult period, the Maidaid technical team have provided distributors and their engineers with technical advice and support.
New procedures have been recently implemented to further improve the already quick response time for warranty call outs; a dedicated service support coordinator has been brought in to assist customers and coordinate work flow.
Maidaid’s sales director Rob Wager came to the stage to collect the trophy and said: “It’s great to be here and this award is extra special because it is voted for by all of the dealers.”