The Catering Insight Supplier of the Year: Service & Support Award honours the supplier best deemed by the industry to be setting the benchmark for after-sales service, support and warranty.
First Choice Group won the accolade this year with 37% of this category’s votes from distributors.
In the last year, First Choice has continued to consistently promote the use of OEM parts by investing in improved supply channels and increased stock holdings.
The spares specialist now offers innovative logistical solutions, later cut off times, enhanced warehouse patterns including weekend coverage to increase in stock availability and same day shipping. It is at the forefront of technological development with its app/web desktop and mobile applications, state of the art parts multi storage and bespoke efficient van stock portfolios.
Picking up the award last night was First Choice’s Neil Vincent, Martin Dagnall, John Whitehouse and Steve McClaren. Vincent commented: “It’s nice to be recognised by industry colleagues. A lot of good friends and colleagues here tonight so fantastic to be recognised.
“We increased our stockholding over the past couple of years from 2.5m to nearly 9m now, and increasing our first-time ship to our customers to nearly 90%. We get the spares to them next day and that’s what First Choice is all about, genuine OEM parts.”