Catering Insight’s Service & Maintenance Provider of the Year Award category was open to both specialist service companies and distributors that operate dedicated service businesses.
The winner was Marren Group, which received 33% of the vote.
The specialist service provider prioritises providing a first time fix and therefore this year has invested £100,000 in an upgraded bespoke service management system.
Marren has also created a detailed asset register for each of its customers, providing full visibility of the equipment they own and its condition. The high tech theme continues with smart glasses for its engineers, beaming live video feed to managers anywhere in the world.
Major brands served include Marston’s, supporting the operator’s Rational combi ovens across its estate by recruiting one of only three Rational-approved trainers in the country.
Marren’s business development manager Kelly Barrell and service administration manager Nicole Hunt collected the accolade. Barrell commented: “It’s unbelievable to win. We are so grateful for the industry’s support, all the suppliers and manufacturers who voted for us, and we are going to keep on improving, year on year.”