The Catering Insight Supplier Training & Education award, sponsored by CESA, is aimed at those manufacturers who have invested extensively in education programmes for the benefit of the industry over the past 12 months. This could be for their own staff, dealers or the wider sector.
Therefore the shortlist is:
First Choice Group
First Choice’s training division has developed and grown its manufacturer-specific course ranges, as well continuing to support the industry with catering-specific, City and Guilds approved, ACS gas and CCEEC courses by catering engineers to catering engineers. The company invests heavily in its people particularly in the highest possible IT, procurement and all-round customer service skills, as well having CFSP and CIPS qualified members and specific manufacturer-trained experts. Plus its pioneering Managed Learning Programme – Logic Certification – is leading the way for new gas engineers, promoting safety and integrity.
This year, Krupps went to town on its training events, holding a dealer awards ceremony alongside a course at the First Choice premises in Cannock. The warewasher specialist ensures its distributor network is continually fully up to date with its systems and general warewashing knowledge for engineers, including how to identify issues and their causes. Plus the latest update to its iKloud wifi control system allows the Italian headquartered firm and its customers to collect and study big data from all warewashers constantly connected to the platform.
Rebranding to LLK this year, what was previously known as Linda Lewis Kitchens launched a video advice blog in the last 12 months. Development chef Fabio Aurelio answers frequently asked questions regarding the world of pizza and LLK’s product range from dealers, end users or any of the company’s social media followers. This is in addition to the pizza equipment supplier’s regular dealer sales training days it holds at its demonstration kitchen within its Oldham headquarters. Plus the firm has expanded its dealer support team to build relationships between its customer and dealer networks.
Over the past year, Maidaid has further developed both its sales and engineering free training days which are held monthly at its head office in Brackley. The events have proven so popular they regularly get booked within hours of a date being released. In addition, its service team has held dedicated training days for distributors with a large number of engineers who can only be off the road at certain times. Plus its own staff complete refresher training and are kept up-to-date with any technical bulletins for the company’s full range of warewashers and ice machines.
In 2019, Wexiödisk launched its first UK dealer service training programme hosted at First Choice Group’s facilities in Staffordshire. This was driven by the success of the ‘Swedish Brilliance’ dealer conference in November 2018, which saw a total of 15 dealer partners learn about the brand’s sales, future forecasting and updates to the equipment portfolio. The warewashing equipment manufacturer has been working on developing new avenues to support UK dealers, and therefore used these events to develop relationships, as well as providing distributors with thorough support, information and guidance.