Once kit is sold, it is not the end of the manufacturer or supplier’s responsibilities to the distributor or end user. Therefore the Catering Insight Supplier Service & Support category will honour those companies which are investing seriously in after-sales and warranty support, and have delivered a superior service.
So the shortlisted companies are:
First Choice Group
First Choice has consistently promoted the use of OEM parts by investing in improved supply channels and increased stock holdings. The in-house and field sales teams are described as eager to learn, so that they can best advise their customers. The spares specialist now offers innovative logistical solutions, later cut off times, enhanced warehouse patterns including weekend coverage to increase in stock availability and same day shipping. It is at the forefront of technological development with its app/web desktop and mobile applications, state of the art parts multi storage and bespoke efficient van stock portfolios.
Jestic Foodservice Equipment
As a supplier of a diverse portfolio of catering equipment to a multitude of foodservice sectors, Jestic embraces the importance of offering a comprehensive service and maintenance provision. Delivering a range of both in and out of warranty work, the company has invested and develop its planned preventative maintenance offering, whilst also expanding the team and investing in more stock to enhance the first time fix results. Jestic has also introduced a dedicated ‘equipment support specialist’ to work in conjunction with the after-sales service team and the culinary team to deliver site-specific equipment training.
Maidaid has a vast array of support literature available to assist both engineers and end users with the aim of avoiding unnecessary call-outs and downtime for its warewashers. The firm’s in-house technical team are always on hand to support engineers when they are on-site working on Maidaid machines. Always looking for ways to improve the service it offers, it has recently implemented a new procedure to improve the already quick response time for warranty call outs. Maidaid works under the same roof as its warranty spares provider to ensure spares are dispatched the same day, minimising downtime.
Meiko UK has demonstrated its commitment to distributors by working with their sales and project teams and their engineers, at Meiko HQ and onsite. Its industry colleagues describe the service it provides as outstanding and responsive, with peace of mind provided with Meiko’s ‘no bills’ guarantees for 3 and 5 years. The warewasher firm believes it will continue to be a great partner for the distributor in the coming years due to its concern for the environment, its correct selection of machinery and the planning and layout of the dishwash itself.
Over the last 12 months, Welbilt has made a number of new commitments within its service and support areas, the most notable of which being its global technical website. Launched in Autumn ’19, the site is a central hub for engineers and dealers across the world. It is home to an extensive technical library which includes manuals, technical specifications, BIM drawings and how-to videos. Plus the manufacturer has partnered with leading groups such as First Choice in order to improve accessibility of parts. Welbilt also recently joined forces with UK buying and marketing consortium, Cedabond.