The Catering Insight Supplier of the Year: Service & Support Award honours the supplier best deemed by the industry to be setting the benchmark for after-sales service, support and warranty.
Distributor votes rewarded the First Choice Group as the 2018 winner.
In the last year, First Choice signed a deal to supply the Brita Vivreau ViTap, the latest to join the spares specialist’s wide range of manufacturer parts and products.
It also launched a web live chat portal, giving customers instant replies, and a mobile app. The app was created to be an indispensable companion for service companies in the commercial catering sector, giving them the UK’s largest stock of OEM parts in their pocket, including parts and service manuals from industry giants like Rational, MKN and Hobart.
Picking up the award last night was First Choice MD John Whitehouse, who said: “This is fantastic for us, I was not expecting that at all. We all work so hard all year long, so it really does just make it worthwhile to win something.
“We are totally humbled to be recognised by distributors. We put a lot of time and effort into what we do so to get this accolade it is fantastic.”