The Catering Insight Supplier of the Year: Service & Support Award honours the supplier best deemed by the industry to be setting the benchmark for after-sales service, support and warranty.
The 2017 winner is Meiko, with distributor votes rewarding the company for growing to more than 40 engineers this year in a bid to provide rapid support to customers.
The warewasher manufacturer prides itself on having one of the most comprehensive service divisions in the industry.
An emphasis on technical support, underpinned by its unique 3- and 5-year ‘No-Bills’ guarantee and the appointment of personnel to drive machine specification, has given dealers added assurance that if a customer’s machine does need repairing or a part replacing, the manufacturer will take responsibility and ensure the process is painless.
Picking up the award last night Meiko UK’s commercial director Steve Cook, and MD, Paul Anderson, who said: “It’s an absolute honour to be recognised. We don’t go out to win awards or to be praised, we just do our job. And to be recognised by the people we service and support is absolutely fantastic.”