British suppliers commit to maintaining support through crisis

Falcon-Warehouse crop
Falcon reported its warehouse remains fully stocked.

Several more British catering equipment manufacturers and suppliers have released statements to underline their commitment to battling through the coronavirus crisis.

In Scotland, Falcon reported that it will support its customers and their businesses. In a press release, the manufacturer stated: “The company is taking all necessary steps to ensure it continues to provide the level of service and support the market expects from Falcon. Falcon is working closely with all its delivery and logistics partners to ensure frequent and flexible delivery options remain available.”

Falcon MD Peter McAllister assured: “We have stock in multiple locations across the UK to ensure we are able to deliver the products customers need, when they need them, including next day if required.

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“Our spare parts warehouse is fully stocked and parts can be delivered anywhere in the country, next day.”

Falcon’s customer service and technical support teams are available by phone and email as per usual, as is the company’s sales team. “We want to provide the support our customers need for their businesses during these difficult times. Culinary support from our team of chefs is also only a phone call away,” said McAllister.

Contingency plans are in place to ensure that, in the event of Falcon staff being affected, orders will continue to be met, with McAllister adding: “We have a very flexible workforce so we can adapt in response to the ever-changing situation.

“We appreciate that the continuing spread of coronavirus brings some of the greatest challenges ever seen in the foodservice and hospitality industry. We want to assure the market that we are here to assist in whatever way we can to help all our customers, colleagues and service partners through these uncertain times.”

Meanwhile, the Lincat group of companies posted on its social media channels that: “In support of our frontline services we are prioritising NHS organisations and public sector bodies with free next day delivery.”

Elsewhere, Victor Manufacturing issued a statement saying: “Please rest assured that we have a contingency plan in place to ensure continuity of supply over the coming months. We have increased stock levels of all standard products and sourced additional bought-in components from alternative sources to meet demand.

“As a UK manufacturer we are confident that we can adequately fulfil our customers’ requirements during this time.”

The Bradford-based manufacturer is now enforcing measures to ensure staff, customer and supplier wellbeing, including not accepting any non-essential head office visitors, external staff conducting meetings via video conferencing or phone, and key office staff working remotely.

Elsewhere, light equipment specialist Zodiac confirmed its Birmingham base will endeavour to serve its customers with as little disruption for as long as possible.

It released a statement detailing: “At this present time we are continuing our day to day business and are happy to advise that our stock levels are high and orders are being fulfilled successfully.

“We have been liaising with our transport/carriers and they are keeping us up to date with regards to any disruptions and problems that may arise.”

While London-based light equipment distributor Parsley in Time posted an open letter to its customers underlining that it will continue to accept orders.

It stated: “We have a good stock situation so currently we are able to deliver, and we will stay open for business for as long as we are allowed to by the government.

“Where possible, our staff are working from home and we continue to be operational with a reduced number of employees working in our distribution and sales offices.”

Tags : businesscoronavirusFalconLincatparsley in timeVictorzodiac stainless
Clare Nicholls

The author Clare Nicholls

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