Britannia Kitchen Ventilation has strengthened its customer support team in the wake of its recent announcement to begin offering 10-year warranties.
The Warwickshire–based canopy specialist says it is confident it has the resources and personnel in place to provide improved support to distributors and customers in the UK market.
Britannia is now able to offer pre-contract design drawings for specifiers and a new streamlined ‘Quick-Quote’ system to provide a 24-hour response time on day-to-day enquiries and proposals for customers.
On the business development side, the sales team is led by Steve Cheese and includes southern area sales manager Stuart Rimell, northern area sales manager Mark Scott, and estimating and technical support experts Pete Cox and Craig Vincent.
To further augment that set-up, Britannia recently recruited Bire Shrestha as operations manager. He worked at Britannia until 2007 and has moved back to the company from rival Halton.
Bire, who will work closely with Britannia’s technical team of Tom Ramsden, Andy Mott, Martin Bull, Paul Hawson and Chris Brown, will oversee project management, design and installation processes.
“We have made huge strides in building customer confidence, trust and loyalty in this part of our business and we believe that it is an intrinsic part of the first-class sales process which our customers have come to expect,” said Bire.
Ian Levin, Britannia’s managing director, says the Middleby-owned company is already seeing an increase in business, reflecting how its customers feel about the new structure.
“I am so pleased that we have been able to put together what I consider to be the dream team of customer service in kitchen ventilation because customer service is becoming ever-more crucial in enabling our customers to support the catering market place,” he said.
Last month Britannia revealed plans to offer an “unprecedented” 10-year warranty on the workmanship of its Britstream range of canopies.
The company builds its canopies in the UK and has a growing export business, particularly in the Middle East. It also manufactured under licence in Australia and New Zealand.