Hampshire-based Apeiron Catering Engineers had a double celebration at the Catering Equipment Industry Technical Conference last night, jointly organised by CEDA and CESA.
During the gala dinner a quartet of technical gongs were presented, with Apeiron taking home two out of four trophies. The awards were judged by CCS MD Jonathan Booth and Blue Seal’s UK technical services manager, John Quipp.
Apeiron triumphed in the Groundbreaker Award, which recognises and rewards the successful introduction of an innovative project by a CEDA member that delivers additional customer service benefits. The servicing firm was recognised for rolling out a new field service management system which has both increased its first time fix rate and reduced its engineers’ response time.
Furthermore, the key staff member who managed the software’s introduction, office manager Sarah Lawrence, was named as the Technical Rising Star of the year. This category rewards someone who has been in their current job for less than 5 years, recognising them for outstanding achievement and contribution to the development of the technical service and support provided by a CEDA member company.
Apeiron’s Lawrence was lauded as the stand-out candidate as she immediately impressed and made a positive impact at the firm, being highly efficient, going beyond the call of duty and offering quality customer service. Her prize was a voucher to spend through CCS.
Next up, the Apprentice of the Year Award, which recognises and reward’s an individual’s outstanding progress during their apprenticeship, was won by Archer Catering Systems’ project engineer Macauley Knight. He was praised for making a big impact in the small business and quickly earning the trust of experienced project managers. He won a £420 voucher from Combico for electrical training.
Finally, the Supplier Award was presented, voted for by CEDA members’ technical contacts. This accolade was presented to a supplier for high quality technical support, particularly for engineers working in the field. Maidaid won out this year, beating both First Choice and CCS into runners up spots.
Look out for a full report on the Catering Equipment Industry Technical Conference 2018 in the November issue of Catering Insight.