Vianet, whose flow meters connect to the internet to provide real-time data on the dispensing of beer, has rolled out a five-in-one mobile workforce management platform from BigChange.
The cloud-based system provides intelligent job scheduling, real time-vehicle tracking and a mobile app for engineers – said to give Vianet a paperless end-to-end solution for the business. Through the optimisation of the field service operation, Vianet has achieved a 10% improvement in service level agreement (SLA) performance.
Vianet was first established 23 years ago and is a UK specialist in the monitoring of draught beer dispensing equipment. The Stockton-on-Tees based company collects data from 12,500 sites which dispense over 570m pints of draught beer every year. The company also provides contactless payment and ERP solutions for some of the biggest names in the vending industry, monitoring data from more than 230,000 connected devices to provide insight via its smart platform.
Vianet commercial operations director Craig Brocklehurst said: “BigChange has completely transformed Vianet’s field service operations.
“We now have complete visibility on the whereabouts and status of each engineer so we can provide a faster, more dynamic response. And we’ve eliminated paperwork and with automated job scheduling the whole field service operation is optimised. That’s boosting productivity and allowed us to improve our SLA performance by 10%.”
The company’s iDraught system monitors all aspects of draught beer operations. This should help to ensure quality and product yield is maintained also ensuring equipment is working properly so that the pub operator gets the best return from their draught products.
Brocklehurst explained: “The equipment monitoring is automated to the extent that the landlord may not actually be aware of any issues until they get a call from us saying we believe we may have identified an issue.”
In pubs and bars, Vianet’s systems monitor dispensing equipment with automated alerts if there is a drop in performance or a fault. Within BigChange jobs are then created and the closest engineer is immediately assigned and scheduled. Equipped with rugged tablets, engineers use the BigChange JobWatch app for their job inspections and reports, including photographs of the site on arrival and on completion of the job.
With around 2,000 calls a month, Vianet’s 24 engineers install and maintain its monitoring equipment for both draught drinks dispensing and vending across the UK. With real-time tracking, the office has full visibility of the location of each engineer, allowing jobs to be dynamically scheduled.
Brocklehurst concluded: “Using JobWatch gives us a complete, real-time view of all jobs, backed up with time and location data linked to comprehensive and accurate reports. So, we are much better informed and we can closely monitor work performance from afar and increase the knowledge we have which in turn helps us in the training of our engineers.
“All this has significantly reduced the need for on site inspections by team leaders and again this allows us to be more productive as a company.”