Salford-based distributor Archer Catering Systems has established a regular programme of manufacturer visits for its service team.
MD Nick Archer explained: “It has been my focus since January to ensure the engineers have a better understanding of the products they install, from design, manufacture to the final stage of installation.
“I think it gives them a greater knowledge of products and hopefully an understanding of why a manufacturer designs a product in a specific way.”
Recent trips have included sending two engineers to pot washer manufacturer Granuldisk’s Sweden factory to further cement the distributor’s relationship with the firm, as well as six engineers visiting the new Classeq base in Staffordshire to gain an understanding of the dishwasher brand and what makes it unique.
“Our engineers then reported back on their findings to the rest of the team,” detailed Archer.
Furthermore, the entire team including sister service company Contiquip went to Parry for the day and had a full factory tour. Archer revealed: “They focused on how gas products are manufactured, the legislation involved to be an approved gas manufacturer, the fabrication aspect of the business and we had our monthly team meeting too.”
Finally three team members were enrolled on the CEDA Technical Academy day.
Archer added: “They are obviously aware of expectations within the industry but I wanted them to go one step further and understand ‘good practice’ from other mentors within the industry.”
On top of this, the distributor has been managing a full slate of large projects in London’s Leicester Square, Elephant and Castle, London Bridge railway station, as well as in Barrow and Edinburgh.
Archer concluded: “I would like to thank not only Granuldisk, Classeq and Parry for sparing the time to host ACS, but also our customers for their cooperation and support with the aforementioned installations.”