Alto-Shaam aims to reduce service calls with latest ChefLinc updates

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Alto-Shaam’s ChefLinc remote oven management system can now send custom alerts to any desired email address.

Cooking equipment manufacturer Alto-Shaam has made a number of new enhancements and features to its cloud-based remote oven management system, ChefLinc.

ChefLinc is designed to provide foodservice operators control of their equipment, menus and business from wherever they are — increasing efficiency and consistency across multiple locations. Its dashboard allows operators to create, manage and distribute recipes to ovens through the cloud, as well as execute limited time offers, regional menu variations and daypart menu variety.

The new updates include enhanced error messages, allowing operators to see exactly what has gone wrong and reference step-by-step instructions to resolve the issue, which should minimise oven downtime and the need for unnecessary service calls. Custom alerts can also now be sent to any desired email address, meaning a ChefLinc account is not required for all individuals or users.

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A series of new, advanced reports are also now available via the dashboard, giving operators in-depth data on total number of cooks, unit status, and unit recipe reports, helping them to understand the popularity of dishes and menu items, and using this information to better manage stock intake and ingredients.

Alto-Shaam has also developed a new mobile optimised version of ChefLinc, allowing customers to get a snapshot view of their ovens throughout various locations. The mobile version provides an overview of all oven locations and connectivity, as well as their current status (cooking, chamber temperature, etc.), and any oven alerts.

Jeff McMahon, senior director of product management at Alto-Shaam, said: “We truly value the feedback and input of our customers and use this towards continually improving and enhancing our solutions to meet their needs. The new ChefLinc features will provide further efficiencies and data for operators, giving them total control of their kitchen equipment and business.”

ChefLinc is currently available to use with more than 20 oven models within Alto-Shaam’s portfolio of equipment solutions, including its new Cook & Hold Ovens, Vector series of multi-cook ovens, and smoker ovens.

Tags : alto-shaaminternet of thingsprime cooking equipmentsoftware
Clare Nicholls

The author Clare Nicholls

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