Trimline creates in-service support department

Specialist marine interior refurbisher Trimline has launched an in-service support department, which it says will provide a one-stop-shop solution to identify, plan and deliver maintenance activities on passenger ships during voyages, to maintain a high standard between full refurbishments.

The new team will provide round-the-clock support to fleets in excess of 50 vessels. Ongoing condition reporting and assessment will be undertaken by experienced Trimline surveyors to identify necessary repairs and improvements to any area of the vessel, including galleys.

A programme of work can then be agreed, focusing on maximising value and minimising disruption to passengers or crew. A web portal, already used by some of the outfitter’s clients, should allow instant reporting of issues and the rapid establishment of KPIs, budgets and deadlines.

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The team will be managed by newly appointed in-service support director Ian Jolliffe, who has 15 years’ experience in marine engineering and business improvement at yacht builder, Sunseeker. He will be supported by catering in-service support manager Ieuan Wathen, who is said to have expertise in galley design, troubleshooting and maintenance.

Under their leadership, the team is expected to grow rapidly, contributing 30% of Trimline’s total turnover within 3-5 years.

“Trimline is the first and at present only supplier to offer this unique service,” said Jolliffe. “Our focus is to deliver excellent value and to constantly improve passenger experience by maintaining everything from galley to upholstery in between scheduled full refurbishments. We will be operating as a true one-stop-shop and it goes without saying that we will maintain the high standards for which Trimline is renowned.”

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