Serviceline has confirmed that its MD, Steve Elliott, has left the company.

Elliott had been with the Stevenage-based outfit for more than 25 years and was one of the original founders of the business. He is understood to have moved on at the end of January.

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He oversaw the growth of the company to more than 120 engineers, as well as its incorporation into the AFE Group, which is owned by the Ali Group. Its services include emergency breakdown, planned preventative maintenance contracts, kitchen safety certification, kitchen installation, spare parts and site surveys

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Elliott has also been an active member of CESA over the years, playing a key role in promoting skills and apprenticeships.

In an interview with Catering Insight’s sister publication, Foodservice Equipment Journal, at the end of last year, Elliott said that Serviceline was in good shape and benefitting from the hospitality market’s revival.

“Statistically we are busier now than at any time since 2008 and we have got a number of customers who have expanded their horizons and are taking us with them. These are customers that we have long-term relationships with and as they grow, it helps to pull our growth along, too,” he said.

The reasons surrounding Elliott’s departure are not clear, but Serviceline has already appointed a replacement. And it has opted to look outside of the industry by bringing in Nicholas Allen to run the business.

Allen started his career as a service engineer in the commercial electronics industry and joins Serviceline following successful appointments as the after-sales director for Jungheinrich AG and prior to this, as customer service director EAME for the US-based Printronix Group, providing industrial printer, scanning and product verification solutions.

“I am delighted to join team at Serviceline,” stated Allen. “I look forward to building and strengthening Serviceline’s market position and help the company develop greater value, support and innovation for our customers.”

The company said that Allen brings a “wealth of leadership and customer-focused management experience” to the role and will lead Serviceline through its next phase of commercial growth.