When two of the south west’s most famous culinary destinations were in need of new warewashing equipment, they came calling on Bristol commercial kitchen dealer, QCM who wasted no time in specifying Hobart machines.
Michelin-starred Lucknam Park near Bath contacted the distributor in need of a new machine, with its current hood type warewasher – that of a Hobart competitor – deemed beyond repair.
QCM quoted on and installed a Hobart AMXS hood type within 3 days of taking the call. Lucknam head chef Hywel Jones says he was impressed with the speed in which QCM was able to turn the order around, remarking: “We’re extremely happy with the new Hobart and can’t believe how clean everything is coming out in comparison to before.”
Furthermore, another recent project saw Bristol’s Casamia was looking to source a high spec glasswasher. The renowned family-run one Michelin star restaurant also contacted QCM.
QCM general manager, Gerry Oakley detailed: “Casamia was after a glasswasher with reverse osmosis to ensure crystal clear results. It had recently invested in beautiful new stemware and needed a machine that would be able to offer the very best finish.
“Following a consultation with both the head chef and bar manager, we suggested Hobart’s GXCROI – as it has a large capacity basket and tall wash chamber, suited to stemmed glassware. I followed up with the restaurant post install and it is absolutely delighted with the performance.”
QCM was able to use Hobart’s 12-month interest-free deal which allowed Casamia to proceed with the sale immediately, reducing pressure on their capital budget and meaning they could install a top of the range machine to ensure optimum wash quality. Hobart assumes the complete cost of the finance immediately, leaving dealers free to upsell.
Oakley added: “Both sales were based on the customer wanting a premium machine, and were built on good communication between Hobart, QCM and the end user which allowed us to work towards such quick turnaround times.
“We have a great relationship with Hobart which is able to feed leads into us safe in the knowledge that we understand the benefits of the premium range warewashers. The manufacturer in turn trusts us to deal effectively with the customer and close the sale – it’s a great partnership.”