Meiko challenges rivals to match service offering

Meiko has challenged its commercial dishwasher rivals to match the level of after-sales support it can now offer customers through its unique ‘No Bills’ guarantee policy.

Speaking at Meiko’s International Conference in Germany, UK managing director Bill Downie claimed the ‘3-Year No-Bills’ guarantee was the level that all manufacturers should be aspiring to achieve.

“End-user customers in the UK tell us they are fed up paying-out time after time for unbudgeted machine breakdown repair costs, some of which are down to their own operators handling, with the most common reasons being no salt in softener, no fault found, operator misuse,” he said.

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“Yes, there is some education and training involved to ensure our customer’s staff respect the equipment and look after it properly — but that level of after-sales care is where a professional manufacturer needs to be in 2014.”

Meiko has rolled out the No-Bills guarantee to numerous customers over the past 24 months. It is designed to ensure there are no hidden costs or unexpected surprises for customers during the first three years of ownership and includes annual planned maintenance visits.

Downie revealed at the conference that Meiko was now in a position to offer a 5-year No-Bills guarantee as well.

He declared: “Other manufacturers continue to make various and occasionally exaggerated claims about their wash quality, sustainability, energy and water consumption but the market — led by Meiko’s ground-breaking technology — has moved on, and whilst the above factors play a key role in machine selection, from the customers point of view it’s all about customer relationship and service and with the odd exceptions, very few of our competitors step up to the plate.”

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