Coventry University has had its decade-old dishwasher replaced. As the university has a maintenance contract with First in Service, it turned to the maintenance specialist for recommendations.
The firm suggested a Meiko dishwasher as a replacement, among several alternatives. First in Service MD Kevin Fletcher commented: “First in Service had been maintaining the dishwasher at Coventry University for a decade or more. We offered Meiko as our first choice of manufacturer because we felt that they provided the best overall solution.
“But what really persuaded the client that Meiko was the right choice for them was comparing the technical services installation surveys from the three competing suppliers for this project.”
On site for Meiko’s installation survey were the client, their estates department, staff from First in Service and in Meiko’s case a team of three – regional sales manager Craig Barnett, project manager James Leech and one of Meiko’s installation technical support engineers, Andrew Cormack of CCI.
Fletcher added: “There were access issues that we had to get around and the overall professionalism that the Meiko team displayed ticked all of the boxes for the University.
“I have been involved with catering equipment now for many years and I have to say I was also very impressed.”
Coventry University’s customer services manager Jackie Fazakarley explained: “The Meiko dishwasher was chosen because of the specification and value for money. Since having the dishwasher installed, the head chef has commented: ‘The dishwasher is so much better than the previous machine, the double tank system on the machine has impressed me lots. It has cut down on the amount of steam in the wash up area, which has made it a nicer environment to work in.’
“Our staff have said it is easier to use and maintain; the plates, cutlery are coming out a lot cleaner and leaving no water marks, which has resulted in less complaints.
“The setting up and cleaning down of machine is very easy to do both and the touch screen makes it easy operate. So overall the new machine is fantastic and I’m very happy with the end result.”