David Gisbourne was brought onto the Fox Catering Equipment team a year ago to rescue the existing staff from an ever increasing workload, and he has more than heroically stepped into the breach.
Fox had seen that its 3D designs were really helping to win major scheme work but at the same time it was receiving multiple calls a week from existing customers asking to arrange reactive/warranty call-outs to equipment.
Therefore David came onboard to process all the service work, designing any new major scheme work and project-managing smaller contracts it took on.
A cool level head is required for this role as often the service calls are of a high pressure nature, but David has performed admirably. For example, he recently arranged a same-day fix for an extremely busy Loughborough-based high street pub whose burnt-out fan had caused all the kitchen gas to be shut down.
He has recently overseen the building of a bespoke service package that will soon go live. Customers will be able to log new service calls directly onto this system or alternatively check on the progress of an existing call-out.
Allocated engineers will be automatically selected geographically, prompts will remind David to check progress, invoices will be generated — in short the whole thing will be automated.
David has, up until now, managed solely using a spreadsheet he built, but he has tailor-made the new system and once it is up and running it is an area of business Fox plans to develop further. Although described as “naturally a very modest person”, his colleagues all vouch for the fact that his design work is of exceptional quality.
David previously worked at Lancashire-based Bridge Catering Fabrications and then as a freelance designer, so he had an understanding of bespoke steel fabrications within commercial catering environments, but he is self-taught when it comes to 3D design, making his achievements at Fox so far all the more impressive.
The Unsung Heroes category of the 2015 Catering Insight Power List is sponsored by the First Choice Group. To visit the company’s website click here.
Company: Fox Catering Equipment
Address: Unit 1, Metro Trading Centre, Barugh Green Road, Barnsley, S75 1JT
Tel: 0844 272 9742