Microwave servicing specialist, Marren, has invested in what it believes to be a technology first in the UK catering equipment industry.
The Northampton-based firm has purchased a pair of ‘smart glasses’ from New York technology manufacturer, Vuzix, as part of a pilot scheme.
The augmented reality glasses essentially provide hands-free mobile computing. The Android-based wearable computer features a monocular display and onboard processor, expandable memory, recording features and wireless connectivity capabilities.
The HD camera records, stores, plays back still picture and video, and can be used as a barcode scanner.
Marren’s operations director Malcolm Skinner detailed why the servicing firm believes the new technology will be beneficial: “It allows our technical manager to give support to a newly-trained engineer in the field; it allows him to see exactly what the engineer is looking at.
“We have just started the pilot scheme and we are still perfecting the process, but we are excited by the results so far.”
He forecasted: “Our aim is to use the glasses as a support tool for newly trained engineers to help improve their learning. We believe this will give engineers more confidence rather than being on the phone for technical support.”
Any piece of technology that can help an engineer , service company to provide a first time fix is a great advancement. I am sure Marren and thier clients will see the benefits, meaning less call backs, more first time fixes, providing an overall “greener solution” as less road miles, CO2, will be the end result. Well done Marren !
These look amazing – I hope the pilot scheme goes well. Wishing you all the best with the technology.