Lloyd Catering Equipment is striving for a 25% boost in productivity after implementing a new IT system to help it manage engineers on the road.
The company, which is based in Rotherham, has invested in a solution that will streamline service scheduling processes, generate in-depth management reports and co-ordinate its team of UK engineers.
LCE expects the technology to help its technicians meet tight schedules and service client requirements when it goes live this month.
The solution it is using is being supplied by Advanced Field Service, which has developed a suite called ‘Service Director’ specifically for companies that provide on-site field service activities
Glen Banks, finance director at Lloyd Catering Equipment, said: “Equipment servicing is an important and rapidly growing part of the business. Having outgrown our incumbent management solution, we began looking for a more sophisticated alternative.”
He said it opted for Service Director over other programs due its ability to optimise service delivery and scale with the company as it grows.
The system will automatically log service requests emailed by LCE’s clients, recording key information such as equipment type, the nature of the problem, part details, deadline for resolving the issue and client location.
Head office staff will be able to allocate the job to the engineer nearest to a client via their mobile phones. Once a call-out has been completed, engineers can send information, such as the length of time spent on-site and what work was completed, back to the office where it is automatically logged and recorded in Service Director.
Banks added that the software will automate time-consuming manual processes related to managing call-outs and provide it with greater visibility of its workforce on the road.
“Our accounts team will have detailed information about every job at their fingertips and, as they will no longer have to collate this information manually, they will be able to produce sales invoices quickly and easily,” he said.
“From a management point of view, we will have access to detailed costing information which is essential for in-depth analysis and strategic decision making.”