The Leaf Tea Shop and Bar in Liverpool has commended the services of S&S Northern after the theft of a gas interlock key effectively rendered its kitchen facilities useless.
The key was taken during an overnight break-in, preventing the venue from being able to switch the safety system on or off.
With a new key required to get the kitchen working again, The Leaf Tea Shop contacted S&S Northern who had fitted the system to see what could be done.
“In a crisis situation they immediately offered to provide us with a new key free of charge and even drove 20 miles to hand the key over to us,” said Leaf’s managing director, Natalie Haywood.
“Most importantly their help ensured we were able to get the kitchen working again for lunch time and therefore we didn’t lose any trade,” she added.
Steve McMahon, managing director of S&S Northern, which manufactures and supplies gas interlock systems for commercial kitchens, said customer service was an important part of the company’s philosophy.
“As a small family business ourselves, we understood the impact that a very unfortunate event could have had on Leaf, so we wanted to do everything we could to help them get back to business,” he said.