Kitchen ventilation specialist Halton has made a series of structural enhancements to its UK business by reshuffling its sales team and creating a new customer service department.
Recent joiners include area sales manager Nik Lane, who will look after clients in the South West. Although his last immediate assignment was outside the industry, he has worked for Meiko and Hobart in the past.
Sales director, Andy Wilshaw, said Lane’s knowledge of the catering equipment sector was a big asset for Halton as it looks to strengthen its business this year.
Lane’s appointment follows area sales manager Paul Crumpler’s move to a new territory covering the South East and South London. His task is to develop what remains a key region for Halton. Steve Mason, meanwhile, will be continuing to look after the north and north east of the country.
Helen Cumming has been hired as a new marketing and sales administration co-ordinator, while David Bennett has joined as sales design engineer. He will be assisting with things like air volumes and unit selection, providing a bridge between the estimating department and sales department, as well as liaising with architects.
“These changes are part of the continued growth of the sales team,” explained Andy Wilshaw. “We’re concentrating on building up the skill levels to satisfy the needs of the market and deliver a better service level to customers.”
Halton now has eight members in its UK sales team.
Additionally, the firm has just created a new customer service department, managed by Craig Gould, its former sales manager for the London area.
His team includes Ian Horton and Maria Grillo, working out of the Rochester office to provide a nationwide service.
“The customer service team will be working closely with the sales team on the road, serving as a link between the factory and the customers,” said Wilshaw.