Glen Dimplex extends servicing capabilities

Glen Dimplex Professional Appliances, manufacturer of the Burco and Lec Commercial brands, has expanded its team of dedicated engineers from eight to 11.

The company launched its Fixd dedicated commercial aftersales maintenance and repair service in 2014, and this move is intended to bring greater geographical coverage to its customers in areas such as Scotland and the north of England.

The van fleet will be specifically stocked with the most used spare parts, and each engineer will have undertaken detailed training on service and repair of all Burco and Lec Commercial appliances in order to maximise first time fixes.

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Head of UK sales and marketing at Glen Dimplex, Jon Usher, commented: “This significant expansion to our Fixd service demonstrates our commitment to providing the best aftersales support enabling our fleet to cover even more of the country.

“Our new engineers will undertake comprehensive training across our product range, providing them with the knowledge and expertise they need to offer our customers the best service.”

In addition to pre-planned in-warranty visits and repairs, Fixd facilitates the opportunity for Glen Dimplex to undertake a full range of chargeable out-of-warranty work as well as a programme of servicing and maintenance contracts for third party manufacturers.

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