Falcon Foodservice Equipment has put a series of contingency measures in place to deal with anticipated disruptions to day-to-day collections and deliveries during the Olympics and Paralympics.
Like many catering equipment companies doing business in and around London and other Olympic venues, Falcon expects road diversions and tightened security to impact logistics between mid-July and September 20th.
Falcon admits it is likely to face “major challenges” in delivering products, spare parts and gaining service engineer access to sites in the affected areas during that period.
In a document outlining its strategy for dealing with the disruptions, Falcon says it has worked with its sister companies to devise a detailed and comprehensive plan to ensure it can respond to customers’ needs as best it can.
“We have increased stock holdings available for immediate supply and Serviceline, our service provider, has deployed additional engineers and spare parts to key Olympic areas,” revealed the company. “We will endeavour to do everything within our power to minimise disruption, and maintain the high standard of service and flexibility that [customers] expect from us.”
Falcon has been proactive in seeking to arrange advance security clearances for engineers and technicians, but warned that both lead times and booked delivery dates could be affected by additional security checks.
It is promising to deliver beyond its normal working hours to compensate for delays and avoid aborted deliveries, but said this may come at a cost if it has to employ extra resources or specialist companies to provide the service.
It also noted that many logistics companies are imposing delivery surcharges as a result of the added congestion, which it says it will “reluctantly” have to pass onto customers.