Falcon Foodservice is bidding to make it easier for customers to identify spare parts for its equipment by putting all the information they need online.
The company has recently gone through the process of uploading spare parts details to its website, including both current and archived items.
Stephen MacDonald, technical service manager at Falcon, said it decided to carry out the exercise after a rise in customers asking for replacement parts on older equipment.
“We have seen a significant increase in the number of customers requesting spare parts for their Falcon equipment, particularly some of our older models no longer in production,” he explained. “With finances still tight for many catering establishments, it makes sense to try and repair existing equipment, rather than replace with new.”
MacDonald added that it was not uncommon for Falcon to receive enquiries relating to models that were produced 15 years ago or more.
“We took the decision to make the spares information available to all users in order to help them quickly and easily identify the parts they need, allowing them to have their appliance back up and running in the shortest time possible,” he said.
Although the spares information is now stored electronically, Falcon’s technical helpdesk is still on hand to assist in the parts identification process if customers are unsure what the problem may be or what part they need.