Catering equipment dealers have voiced concerns that the trade prices they get from Uropa Distribution have been undermined by an automated pricing system used by its parent company Nisbets.
As the wholesale arm of Nisbets, Uropa supplies catering equipment exclusively to dealers at trade prices, allowing them to make a margin when they resell the product in the marketplace.
But distributors have come forward to complain that the price differential reduced in recent weeks due to price-checking software they claim Nisbets has introduced.
This meant that in some instances the price of products sold through Nisbets’ own direct channel had been automatically lowered, thereby creating “parity” with Uropa’s prices, according to one dealer.
Another, who asked not to be named, said the situation had made a lot of distributors “very angry”, but that Uropa was taking action.
Catering Insight understands that Uropa is taking steps to address the matter. “The issue is being discussed and resolved,” said an industry source familiar with the situation.
Uropa Distribution is one of the UK market’s most established catering wholesalers and offers dealers access to a range of more than 20,000 product lines.
Uropa Distribution declined to comment on the matter.