Craven’s factory in Knaresborough, North Yorkshire is now back up to full speed after it was flooded on Boxing Day.
The nearby River Nidd burst its banks and about 18in of water covered the whole of the Craven premises ground floor including office space, the factory and both warehouses.
The electricity had gone, plant and machinery was damaged and inoperable and a great deal of stock and work in progress was rendered to scrap as the result of water damage or movement damage due to the force of the water entering and egressing the premises.
Craven needed to re-open for business on the 4 January and had several hundred thousand pounds worth of orders on the books to be fulfilled during the rest of the month.
Being an ISO9001 registered company Craven has a disaster recovery plan in place which involved reviewing the situation, notifying suppliers, staff and adopting the necessary measures to maintain continuity of supply to its customers.
Although the flooding happened on a bank holiday, fortunately through out of hours tool hire facilities and contacts, Craven were able to start to order some of the equipment it needed for the clean-up. However, much of the hire companies’ stock was already hired out in other parts of the country that had been hit by floods before Christmas.
Maintenance and repair continued until New Year’s Eve, and by 4 January the factory was up and running, albeit at less than 100%. The firm also started to replenish its stockholding and contact customers to alert them that deliveries may be delayed.
MD Angus Milnes reported: “Without exception our customers were incredibly supportive and we agreed that we would update them regularly on the stock and delivery situation.
“By using a combination of supplying alternative products, part deliveries, timed deliveries at no extra cost and the basic decency and forbearance of our customers and their customers we managed to meet virtually everybody’s expectations.”
Craven has now caught up with all its outstanding orders and the factory is now up to full speed.