Combico ramps up support for Rational ovens

Catering equipment training and spares firm Combico is working on a new website that will provide dealers with comprehensive technical support for Rational ovens.

The company, which is now part of First Choice Catering Spares after its sale to the Cannock-based outfit last year, is the largest supplier of Rational spare parts in the UK.

It is developing a new website which, when launched later this month, will provide customers and users with faster and easier access to vital technical information, including Combico’s Parts Technical Platform (PTP) Plus.

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The platform gives easy access to technical, troubleshooting and spare part identification information for appliances manufactured by Rational.

Access is also available for registered clients to wiring diagrams, exploded views and other technical documentation.

The new website has been designed to be fully responsive, meaning it will resize and reposition its layout in order to work on any device, whether PC, tablet or a mobile device.

A tutorial video library will also be incorporated into the new site, alongside an interactive map of trained service companies, filtered by region and location. Training course bookings, payments and individual profile management functions can be performed by each individual user in their own online account.

All Combico UK Rational appliance training courses are certified by the manufacturer and the trainee must complete a test paper and achieve a pre-determined level of understanding before receiving a manufacturers’ certification of competence.

Once trained, the technician will enjoy the full benefit of technical support with access to the web based Combico Parts Technical Platform backed by office based technical assistance when on site.

Combico is planning to expand the services it offers in 2015 to incorporate a wider range of equipment training and additional support for customers.

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