Chester-based C&C Catering Equipment Ltd has come to the rescue of a leading five-star hotel after a dishwashing failure puts its cleaning operations in jeopardy.
Sales director Peter Farrell received an emergency call from The Ampersand Hotel in Kensington, and managed to fulfil the client’s request in less than 24 hours.
The five-star boutique hotel required replacement dishwash equipment following breakdown of its previous kit.
After arranging an overnight delivery Farrell completed the task within 18 hours of the phone call, ensuring the equipment was available for the Saturday service.
Farrell said: “We strive to offer a prompt and professional service, regardless of time or location. On this occasion, the hotel received their equipment before 10am Saturday morning after calling with the query on Friday evening.
“The client was delighted, and we were pleased to turn this around so quickly for them with the help of one of our supply chain partners, Hobart, and their understanding of our customer’s needs.”