Catering Insight Awards 2017: supplier service & support shortlist

Once kit is sold, it is not the end of the manufacturer or supplier’s responsibilities to the distributor or end-user. This Catering Insight Supplier Service & Support category honours those companies which are investing seriously in after-sales and warranty support, and have delivered a superior service.

Therefore the shortlist is:

Caterparts
The expansion of its warehouse has led to a 30% increase in high bay storage at Caterparts, facilitating new working procedures and enhanced stockholding capability to benefit customers. This includes the addition of Fries rack systems, which are compartmentalised glasswashing racks that cater to all different glass types. Caterparts has developed a dedicated ‘measuring guide’ that is to scale to help customers select the correct basket size, while a focus on social media has led to Caterparts widening its marketing activities.

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Keith Elkington Transport
Keith Elkington Transport provides a valuable service to the catering equipment industry and has now launched a cleaning, service and equipment refurbishment package to enhance its one-stop-shop facilities. The benefit to the market is that the whole service from start to finish is handled by just one company. KET has also championed equipment consolidation on projects, ensuring all kit is damage-checked and positioned in the kitchen, while packaging is recycled, so that installers can focus on the job in hand.

Linda Lewis Kitchens
The move to new 13,000ft2 premises has allowed LLK to invest in a fully-equipped demo kitchen. As well as hosting monthly sales training days, the facility has given distributors the chance to bring in customers and trial equipment before they buy, while the appointment of a full-time development chef has lent further credibility to the set-up. LLK has also launched its own range of living flame and wood-fired ovens to service an area of the market it felt it was not catering for.

Meiko
Meiko prides itself on having one of the most comprehensive service divisions in the industry and it has grown that to more than 40 engineers this year in a bid to provide rapid support to customers. An emphasis on technical support, underpinned by its unique 3- and 5-year ‘No-Bills’ guarantee and the appointment of personnel to drive machine specification, has given dealers added assurance that if a customer’s machine does need repairing or a part replacing, the manufacturer will take responsibility and ensure the process is painless.

Welbilt
Following its global rebrand, Welbilt has prioritised dealer support in the UK, especially in terms of after-care and service improvements for its Convotherm brand. Significant investment has gone into training its in-house Merrychef engineers on Convotherm service and it now has more than 30 directly-employed engineers capable of servicing both brands. An emphasis on providing distributors with improved product and sales information led to the launch of Welbilt Masterclasses, which distributors can attend at any of one of six sites to build their knowledge.

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