A new award category for this year, the Catering Insight Supplier of the Year Training & Education accolade, sponsored by CESA, recognised the manufacturer who has invested extensively in education programmes for the benefit of the industry over the past 12 months.
And distributors decided in a close vote that this year it was Maidaid Halcyon, as the warewasher manufacturer offers free monthly sales training as well as complimentary technical training on its entire range.
Maidaid believes distributor knowledge is key to specifying the right equipment for the user and therefore driving customer satisfaction. The company has constructed a warewashing technical appreciation course on its machines that specifically trains distributors in the use and installation of equipment, along with the correct setup using pre-set software and engineer modes.
Maidaid’s sales director, Julian Lambert, commented on the win: “This is 16 years of hard work. I’ve been doing training courses now for 15 years and it’s one of our best assets. All the customers that come in say that they enjoy the training, they all love it.”