Cater Wight goes paperless for servicing

Cater Wight’s engineers now use a mobile device to manage jobs.

Isle of Wight-based distributor Cater Wight has invested in a system which should allow it to schedule maintenance jobs in a quick and paperless way.

Tasking fellow island business Wight Computers to find a solution for an inefficient and time-consuming part of Cater Wight’s business, service manager Don French was keen to come up with a new way of dealing with all the paperwork generated by the dealer’s paper-based system.

Wight Computers’ MD Andrew Nordbruch detailed the solution to local news outlet, Island Echo, saying: “We created a modern bespoke software solution for Cater Wight to reduce room for error and save significant time.

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“Now each service engineer uses a mobile phone or tablet over a 4G data network to manage customer jobs; inputting information directly into the system so that daily jobs are available to view for everyone from the office staff to the engineers.

“When a job is completed, the customer now simply signs the screen, and a copy of the engineer’s report is emailed directly to them.”

While French added: “This simplified system gives us instant visibility into the business by automatically tracking parts and stock levels.

“In addition, we can easily manage the service engineer’s availability via the software and as a bonus, customers’ contact details and business history are managed within the system so that at Cater Wight we never miss a recurring sales opportunity.”

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