Ali Group brand unveils remote maintenance tool

Carpigiani has announced the launch of its Teorema remote maintenance system.

Used exclusively with Carpigiani machines, the Teorema system allows for remote monitoring of the operational efficiency and continued reliability of an individual appliance.

Accessed via a computer, tablet or even smartphone, the system is able to provide analysis of usage, efficiency, cleaning cycles and even alerts the operator to any potential malfunctions, while also allowing dedicated Carpigiani engineers remote diagnostic support when required.

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Teorema can help significantly reduce downtime of an appliance by allowing the technical team to ascertain certain error codes or ensuring engineers arrive on site with the necessary spare parts and tools required to perform a first time fix.

The Teorema system can be used on artisan gelato machines as well as soft serve appliances, making it ideal for individual sites as well as chains and franchises looking to monitor efficiency across their estate.
 

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